Terms of service

GENERAL TERMS AND CONDITIONS

Concept Global

Last updated and effective from: [01 June 2026]

1. INTRODUCTION

1.1 These General Terms and Conditions ("Terms") govern the use of the website conceptglobal.co (the "Website") and the contractual relationship between Robust Goods Oy ("we", "us", "our", the "Seller") and you as a customer ("you", "your", the "Customer") in relation to all purchases of goods made through the Website.

1.2 For the purposes of these Terms, a "consumer Customer" means a natural person purchasing goods for personal, private, non-commercial purposes. Certain provisions of these Terms apply exclusively to consumer Customers, as indicated therein.

1.3 Please read these Terms carefully before placing any order. By using the Website and/or placing an order, you confirm that you have read, understood and agree to be bound by these Terms in their entirety, together with our Privacy Policy, Refund Policy and Shipping Policy, each of which is incorporated into these Terms by reference. If you do not agree to all these Terms, you must not use the Website or place any orders.

1.4 Our Website is operated on the Shopify e-commerce platform. References in these Terms to the "Website" include all pages, tools, features and services made available to you through that platform.

2. SELLER INFORMATION

The Website is operated by:

Robust Goods Oy

Registered address: Simonkatu 6A, 00100 Helsinki, Finland

Finnish Business ID: 3229993-2

E-mail: support@robustgoods.com

Telephone: +1 323-645-2296

Website: conceptglobal.co

3. SCOPE AND APPLICATION

3.1 These Terms apply to all orders placed through the Website, regardless of the Customer's country of residence.

3.2 By placing an order, you confirm that you are at least 18 years of age and are legally capable of entering into binding contracts under the law applicable in your country of residence.

4. USE OF THE WEBSITE

4.1 You may only use the Website to make legitimate enquiries or to place genuine orders for goods. You agree not to place any speculative, false or fraudulent orders. If we have reasonable grounds to believe that such an order has been placed, we are entitled to cancel it and to report the matter to the relevant authorities.

4.2 You undertake to provide accurate, complete and up-to-date contact and payment information, including your e-mail address, postal address and payment details. You acknowledge that we may use these details to contact you in connection with your order and to fulfil our obligations under these Terms and applicable law. If you fail to provide all information necessary to process your order, we may be unable to complete it.

4.3 You may not use the Website or its content: (a) for any unlawful purpose or to solicit others to participate in any unlawful acts; (b) to infringe upon or violate our intellectual property rights or the intellectual property rights of any third party; (c) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate on any grounds, including gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (d) to submit false, misleading or fraudulent information; (e) to upload or transmit viruses, malware or any other malicious code that may affect the operation of the Website or any related service; (f) to collect or track the personal data of other users; (g) to engage in spamming, phishing, scraping, crawling or any similar automated or deceptive activity; or (h) to interfere with or circumvent any security feature of the Website or any related service.

4.4 We reserve the right to decline or cancel orders placed through automated systems, bots, software, crawlers, spiders or any third-party service acting on a Customer's behalf.

4.5 A breach of any of the provisions of this Section 4 may result in the immediate suspension or termination of your access to the Website and, where applicable, cancellation of your order.

4.6 We reserve the right to modify, suspend or discontinue the Website, or any part of it, at any time and without prior notice, whether temporarily or permanently. We shall not be liable to you or any third party for any modification, suspension or discontinuation of the Website or any service or content available through it.

5. PRODUCT AVAILABILITY

5.1 All orders are subject to product availability. In the event of supply difficulties or because a product is no longer in stock after your order has been placed, we will notify you as soon as possible and offer you the option of: (a) selecting a suitable substitute product of equal or higher quality and value; or (b) cancelling your order and receiving a full refund of any sums already paid.

5.2 We have made every effort to display the colours, images and descriptions of our products as accurately as possible on the Website. As colour accuracy may vary depending on your screen's display settings, we cannot guarantee that your device will render product colours with complete accuracy.

5.3 We reserve the right to withdraw any product from the Website at any time and to limit the quantities of any product we offer for sale, including per order, per Customer or per delivery address. We also reserve the right to refuse or cancel any order that, in our sole discretion, appears to have been placed for the purposes of commercial resale or distribution. We will not be liable to you or any third party as a result of any such withdrawal, limitation or cancellation.

6. FORMATION OF CONTRACT

6.1 The information and products displayed on the Website do not constitute an offer to sell but an invitation to treat. No binding contract is formed until we confirm acceptance of your order in accordance with these Terms.

6.2 To place an order, you must complete the online ordering process and confirm payment. You will then receive an e-mail acknowledging receipt of your order (the "Order Confirmation"). Please note that the Order Confirmation does not constitute acceptance of your order; it is an acknowledgement only.

6.3 Acceptance of your order will occur when we send you a separate e-mail confirming that the goods have been dispatched (the "Dispatch Confirmation"). The contract between us for the purchase of the goods (the "Contract") is formed at this point.

6.4 Each Dispatch Confirmation will relate only to those products confirmed in that notification. Where your order contains multiple products, separate Dispatch Confirmations may be issued at different times.

6.5 We reserve the right to refuse or cancel any order at any time for legitimate reasons, including but not limited to product unavailability, errors in pricing or product descriptions, or reasonable suspicion of fraudulent activity. Where payment has already been received in respect of a refused or cancelled order, we will issue a full refund without undue delay.

7. PRICING AND VAT

7.1 All prices displayed on the Website are stated in the currency you have chosen on the Website and include any applicable taxes at the prevailing rate, unless otherwise expressly indicated.

7.2 Delivery costs are not included in the displayed product price. Applicable delivery charges, if any, will be calculated and clearly shown to you during the checkout process before you confirm your order. Full details of delivery charges and any applicable free delivery thresholds are set out in our Shipping Policy, which can be accessed HERE.

7.3 Whilst we take all reasonable care to ensure that prices displayed on the Website are accurate, errors may occasionally occur. If we discover a pricing error in connection with your order, we will notify you promptly and give you the option of: (a) confirming the order at the correct price; or (b) cancelling the order with a full refund of any sums already paid. If we are unable to contact you, your order will be treated as cancelled and any sums received will be refunded in full. We are under no obligation to supply goods at an incorrect lower price if that error was, or reasonably should have been, apparent to you.

7.4 Once an Order Confirmation has been issued, the price of your order is fixed and will not be subject to any subsequent change, except where required by applicable law.

8. PAYMENT

8.1 Payment must be made at the time of placing an order. We accept standard payment methods such as credit and debit cards, PayPal, Shop Pay and Klarna, or any other payment methods determined on our Website from time to time. We reserve the right to introduce new payment methods or to restrict available methods for particular orders from time to time.

8.2 All payment transactions are processed securely. Credit card and debit card information is always encrypted during transmission. We do not store your full payment card details on our systems.

8.3 By providing your payment details, you confirm that you are authorised to use the payment method in question and that all details provided are accurate and complete. 

8.4 Payment will be charged upon placing your order and confirming payment at checkout. By confirming your order at checkout, you authorise us to charge the payment method selected by you at the time of placing your order for the total amount due, including the price of the goods and any applicable delivery charges.

8.5 Your payment details will be subject to validation and authorisation by your payment provider. If the required authorisation is not received, we will not be liable for any delay or non-delivery resulting from that failure.

8.6 Invoices and payment-related communications will be issued in electronic form and sent to the e-mail address provided at the time of purchase, unless otherwise agreed in writing.

9. DELIVERY

9.1 We ship worldwide. A complete and up-to-date list of all countries to which we currently deliver is available on the Website. Deliveries to countries not listed on the Website are not available. Applicable delivery timeframes and charges for each destination are set out in our Shipping Policy, which can be accessed HERE.

9.2 We will endeavour to dispatch your order promptly. After placing your order, you will receive an update with your estimated shipping date. We will always aim to ship your items from your nearest available warehouse, subject to stock availability.

9.3 Possible reasons for delay in delivery include: (a) high demand or temporary stock replenishment requirements; (b) your delivery location or destination country; (c) carrier delays or disruptions outside our reasonable control; or (d) unforeseen circumstances beyond our reasonable control, as further described in Section 20.

9.4 If we are unable to meet the anticipated delivery date, we will notify you without undue delay and offer you the choice of: (a) agreeing a revised delivery timeframe; or (b) cancelling your order and receiving a full refund of any sums paid.

9.5 All orders are fully tracked and securely packaged. A tracking link will be provided to you once your order has been dispatched.

9.6 Delivery is deemed to have occurred when the goods are received at the agreed delivery address.

9.7 If delivery cannot be completed after reasonable attempts, our carrier may arrange for the parcel to be held at a local collection point or depot, and you will be notified accordingly. If you do not collect your parcel within the period specified in the carrier's notification, the parcel may be returned to us, and we will contact you to arrange re-delivery or, if you prefer, a refund of the product price, less any reasonable costs incurred in connection with the failed delivery and return.

10. RISK AND TITLE

10.1 Risk in the goods passes to you upon delivery in accordance with Section 9 above.

10.2 Legal title to the goods passes to you only when we have received payment in full for the relevant goods, including any applicable delivery charges, or upon delivery as defined in Clause 9.6, whichever is the later.

11. RETURNS AND REFUNDS

11.1 If you are a consumer Customer, depending on your country of residence, you may have a statutory right of withdrawal under the consumer protection laws applicable in your jurisdiction, entitling you to withdraw from the Contract within the period prescribed by applicable law – such as fourteen (14) days in certain European Union member states – without giving any reason. Nothing in these Terms or in our Refund Policy shall limit, exclude or diminish any such statutory right to which you may be entitled.

11.2 In addition to any statutory right of withdrawal that may apply to you, we offer a voluntary satisfaction guarantee (the "Satisfaction Guarantee") on the terms set out in our Refund Policy, accessible HERE, which also sets out full details of how to make a return or refund request, what information we may ask you to provide, the processing timelines applicable to each payment method, and our replacement arrangements. Please include your order number in any return or refund request so that we can assist you as efficiently as possible.

11.3 All refunds will be made using the same payment method used for the original transaction. We will not charge any fees for processing refunds.

11.4 We may withhold the refund until we have received the goods back, or until you have provided proof of return shipment, whichever occurs earlier.

11.5 You are liable for any diminished value of the goods resulting from handling beyond what is necessary to ascertain the nature, characteristics and functioning of the goods.

11.6 If you would prefer a replacement rather than a refund, we will arrange for a replacement to be shipped to you at no additional cost, subject to availability.

11.7 If you are a consumer Customer, your statutory rights in respect of defective or non-conforming goods are not affected by this Section 11. 

11.8 If you consider a product to be defective or not conforming to the Contract at the time of delivery, please contact us promptly by e-mail using the contact information set out in these Terms with a description of the product and the nature of the defect. We will examine the matter and notify you of your rights and available remedies within a reasonable time. Your rights in relation to defective goods are governed by Section 12 below and, in any event, by applicable law.

12. CONFORMITY AND WARRANTY RIGHTS

12.1 We are committed to selling goods that conform to the Contract and are of satisfactory quality. The goods you receive must: (a) conform to the description, type, quantity, quality and other characteristics agreed in the Contract; (b) be fit for the purpose for which goods of that type would normally be used; and (c) be of the quality and performance that you would reasonably expect, taking into account the nature and price of the goods and any public statements made by us about the goods.

12.2 Where goods are found to lack conformity, you are entitled, subject to the conditions and any order of priority established by applicable law, to request one or more of the following remedies: (a) repair of the goods; (b) replacement of the goods; (c) a proportionate reduction in the purchase price; or (d) rescission of the Contract and a full refund.

12.3 All our products come with a 2-year warranty against manufacturing defects. Details of how to make a warranty claim are set out in our Refund Policy, accessible HERE. Proof of purchase will be required.

13. THIRD-PARTY LINKS AND TOOLS

13.1 The Website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the content, accuracy or reliability of any third-party website, and we do not endorse or make any representations about any third-party website, its content, products or services.

13.2 We may, from time to time, provide you with access to optional third-party tools or services. Such tools and services are provided "as available" and without any warranties or representations on our part. Your use of any optional third-party tools is entirely at your own risk, and you should ensure that you have reviewed and agree to the relevant third party's terms and conditions before using them.

13.3 We are not liable for any harm or loss arising from or related to your use of, or reliance on, any third-party website, tool or service. Any queries or complaints in relation to third-party products or services should be directed to the relevant third party.

14. LIMITATION OF LIABILITY

14.1 Subject to Clause 14.2 below, our total liability to you in connection with any goods purchased through the Website shall not exceed the purchase price paid by you for the relevant goods.

14.2 Nothing in these Terms shall exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter for which it would be unlawful to exclude or limit liability under applicable law.

14.3 Subject to Clause 14.2, and to the fullest extent permitted by applicable law, we shall not be liable for indirect, incidental or consequential losses arising out of or in connection with your use of the Website or any goods purchased through it, including but not limited to: (a) loss of income or revenue; (b) loss of profits or business opportunities; (c) loss of anticipated savings; (d) loss of data; or (e) any other indirect or consequential losses, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

14.4 We do not guarantee that the Website will always be available, uninterrupted, timely, secure or free of errors. We shall not be liable for any temporary interruptions to the availability of the Website resulting from maintenance, technical issues or circumstances beyond our reasonable control. 

14.5 We aim to maintain the information on the Website accurate and up to date. However, the Website may contain typographical errors, inaccuracies or omissions, including in relation to product descriptions, pricing, promotions, shipping charges, transit times or product availability. We reserve the right to correct any such errors, inaccuracies or omissions, and to change or update information on the Website at any time without prior notice, but undertake no obligation to do so. We shall not be liable for any loss arising from reliance on inaccurate or incomplete information, except where such liability cannot be excluded under applicable law.

14.6 If you are a consumer Customer, nothing in these Terms shall affect any statutory rights to which you may be entitled as a consumer under the mandatory laws of your country of residence.

15. INTELLECTUAL PROPERTY

15.1 All intellectual property rights in the content of the Website, including but not limited to text, images, logos, trademarks, design elements, graphic works and software, are owned by us or our licensors. These rights are protected under applicable intellectual property laws.

15.2 You are granted a limited, non-exclusive and non-transferable licence to access and use the Website and its content for lawful purposes in connection with browsing the Website and placing orders.

15.3 You may not reproduce, redistribute, transmit, publish, display, create derivative works from or commercially exploit any content from the Website without our prior written consent, except where such use is strictly necessary for you to retain a copy of your order details or Contract for your own record-keeping purposes.

16. CUSTOMER SUBMISSIONS AND FEEDBACK

16.1 If you submit any comments, reviews, suggestions, proposals or other materials to us through the Website or by any other means ("Submissions"), you retain ownership of any intellectual property rights in those Submissions.

16.2 By making a Submission, you grant us a non-exclusive, royalty-free, worldwide licence to display, reproduce, store and use that Submission for the purposes of operating and improving the Website and our products and services. We will handle any personal data contained in Submissions in accordance with our Privacy Policy, accessible HERE.

16.3 You warrant that any Submission you make: (a) does not infringe any third-party intellectual property, privacy or other rights; (b) is not unlawful, defamatory, abusive, threatening, obscene or otherwise objectionable; and (c) does not contain any viruses, malware or other harmful code.

16.4 We reserve the right to remove or decline to publish any Submission that we reasonably determine to be in breach of these Terms, without prior notice.

16.5 You are solely responsible for the accuracy and content of any Submission you make. We assume no liability for any Submission posted or transmitted by you or any third party.

17. DATA PROTECTION AND PRIVACY

17.1 We are committed to protecting your personal data and to processing it responsibly and in accordance with all applicable data protection legislation.

17.2 Full details of how we collect, use, store, share and protect your personal data, including your rights as a data subject and how to exercise them, are set out in our Privacy Policy, which can be accessed HERE. Our Privacy Policy forms part of these Terms, and by using the Website and placing an order, you confirm that you have read and understood it.

17.3 We use cookies and similar tracking technologies on the Website. Details of which cookies we use, their purposes and your options for managing your preferences are set out in our Privacy Policy. We will not place non-essential cookies on your device without your prior, freely given and explicit consent.

18. WRITTEN COMMUNICATIONS AND NOTICES

18.1 By using the Website and placing orders, you agree that communications between us may take place electronically. We will contact you by e-mail or by posting notices on the Website. For contractual purposes, electronic communications satisfy any applicable requirement that such communications be in writing.

18.2 All notices from you to us should be sent by e-mail or by post using the contact information set out in Section 27 below. 

18.3 Notice will be deemed to have been received and properly served: (a) immediately upon posting on the Website; (b) 24 hours after dispatch of an e-mail to the address provided, provided no delivery failure notification is received; or (c) five (5) working days after the date of posting of a letter, provided the letter was correctly addressed, stamped and posted.

19. TRANSFER OF RIGHTS AND OBLIGATIONS

19.1 The Contract is binding on both you and us, and on our respective successors and permitted assigns.

19.2 You may not transfer, assign, charge or otherwise dispose of the Contract or any of your rights or obligations under it without our prior written consent.

19.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights and obligations under it, at any time during the term of the Contract. Any such transfer will not affect your rights under these Terms or applicable law, nor will it cancel, reduce or otherwise limit any warranty or guarantee provided by us.

20. FORCE MAJEURE

20.1 We will not be liable for any failure or delay in performing our obligations under a Contract where such failure or delay results from causes outside our reasonable control (a "Force Majeure Event").

20.2 Force Majeure Events include, without limitation: (a) strikes, lock-outs or other industrial action; (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat of or preparation for war; (c) fire, explosion, storm, flood, earthquake, epidemic, pandemic or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, road transport or other means of public or private transport; (e) impossibility of the use of public or private telecommunications networks or infrastructure; (f) acts, decrees, legislation, regulations or restrictions of any government or competent authority; or (g) any other event beyond our reasonable control.

20.3 Our obligations under the Contract will be suspended for the duration of the Force Majeure Event. We will use all reasonable endeavours to bring the Force Majeure Event to a close or to find a solution enabling our obligations to be performed despite it.

20.4 If a Force Majeure Event continues for more than 30 days, either party may give written notice to the other to cancel any affected order and, where payment has already been received, we will issue a full refund without undue delay.

21. AMENDMENTS TO THESE TERMS

21.1 We reserve the right to revise and amend these Terms from time to time to reflect changes in applicable law, our business practices or the products and services we offer.

21.2 You will be subject to the Terms in force at the time you place your order, unless: (a) any change to these Terms is required by applicable law or a competent authority, in which case the change may apply to orders already placed; or (b) we have given you reasonable prior notice of a change and you have not cancelled any pending order within that notice period.

21.3 We will notify Customers of any material changes to these Terms by posting a prominent notice on the Website, or where you have previously provided us with an e-mail address in connection with an order, by e-mail to that address. We recommend that you review these Terms periodically.

21.4 These Terms are version-controlled and dated. The version in force at the date of each order governs that Contract. Prior versions are available upon request.

22. SEVERABILITY

22.1 If any provision of these Terms or of any Contract is found by any competent authority to be invalid, unlawful or unenforceable to any extent, that provision shall be modified to the minimum extent necessary to make it valid, lawful and enforceable whilst reflecting as closely as possible the original intent of the provision. If such modification is not possible, the affected provision shall be severed from the remaining Terms, which shall continue in full force and effect to the fullest extent permitted by applicable law.

23. WAIVER

23.1 A failure by us at any time to insist upon strict performance of any of your obligations under the Contract, or to exercise any right or remedy to which we are entitled, shall not constitute a waiver of such right or remedy and shall not relieve you from compliance with your obligations.

23.2 No waiver by us of any breach of these Terms shall constitute a waiver of any subsequent breach of the same or any other provision.

23.3 No waiver by us shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with Section 18.

24. ENTIRE AGREEMENT

24.1 These Terms, together with all documents expressly referred to in them (including our Privacy Policy, Refund Policy and Shipping Policy), constitute the entire agreement between you and us in relation to the subject matter of any Contract. They supersede all prior representations, agreements, understandings and arrangements between us, whether written or oral.

24.2 Both you and we acknowledge that, in entering into a Contract, neither party has relied upon any representation, undertaking or promise made by the other, or implied from anything said or written in prior negotiations, except as expressly stated in these Terms.

24.3 Nothing in this Clause limits or excludes any liability for fraud or fraudulent misrepresentation.

25. GOVERNING LAW

25.1 These Terms and any Contract formed between you and us are governed by and construed in accordance with the laws of Finland, excluding its choice of law provisions.

25.2 Notwithstanding the choice of Finnish law in Clause 25.1, if you are a consumer Customer, the application of these Terms shall not deprive you of the protection that may be afforded to you by the mandatory provisions of the consumer protection law of the country in which you have your habitual residence.

26. DISPUTE RESOLUTION

26.1 If you have a complaint or dispute relating to your order or these Terms, we strongly encourage you to contact our customer service team in the first instance using the contact details set out in these Terms. We will use our best efforts to resolve your complaint promptly, fairly and to your satisfaction.

26.2 If you are a consumer Customer, you may have the right to bring a complaint before the competent consumer protection or dispute resolution authority in your country of residence. We are committed to cooperating with any such authority and to complying with any decisions, recommendations or measures issued in connection with consumer complaints. We encourage you to contact the relevant authority in your country of residence for information about the options available to you in case the matter cannot be resolved amicably in accordance with Clause 26.1 above.

26.3 The primary forum for any legal proceedings arising out of or in connection with these Terms or any Contract shall be the District Court of Helsinki (Fi. Helsingin käräjäoikeus), Finland as the first instance.

26.4 Notwithstanding Clause 26.3 above, if you are a consumer Customer, you may have the right under applicable law to bring legal proceedings against us before a competent court in your own country or place of residence, rather than, or in addition to, the Helsinki District Court. Nothing in these Terms shall restrict or limit any such right you may have under the mandatory laws applicable in your country of residence.

27. CONTACT US

If you have any questions, comments or complaints about these Terms, the Website or your order, please contact us at:

Robust Goods Oy

Simonkatu 6A, 00100 Helsinki, Finland

E-mail: support@conceptglobal.co

Telephone: +1 323-645-2296

Our customer service team is available Monday to Friday – 9:00 AM to 4:00 PM EST.